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Support Configuration

Support configuration allows administrators to manage vendor support and customer support separately, ensuring the right support channels and workflows are applied for each user type.

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Purpose of Support Configuration​

Support configuration helps to:

  • Configure support workflows for vendors and customers independently
  • Ensure correct routing of support requests
  • Control access to support features based on user type
  • Improve response handling and issue resolution
  • Centralize support management in SMP

Key Support Configuration Features​

  • Separate configuration for Vendor Support and Customer Support
  • Enable or disable support features independently
  • Control visibility of support options in the Vendor Portal and Storefront
  • Centralized support configuration in SMP
  • Flexible support management based on business needs

Steps to Configure Support Settings​

  1. Navigate to Settings → Support.
  2. Select Vendor Support Configuration to manage vendor-related support settings.
  3. Configure vendor support options as required and save the settings.
  4. Select Customer Support Configuration to manage customer-related support settings.
  5. Configure customer support options independently and save the settings.
  6. Review the support configurations to ensure both setups are correctly applied.